- When/where does the problem scenario start? Does it start with patient getting symptoms of dementia? Or do we assume that they already have dementia and that the problem scenario start with them getting lonely or being in need of the service we will provide?
Patient has dementia, they are sad and lonely, they want to talk to someone and they ask the nurse, the nurse gets frustrated after a while because they do not have the time or something and the patients are left feeling like a burden and more sad
She wakes up feeling disoriented and unsure of the day’s schedule.
She forgets when group activities are offered or doesn't know if she is "allowed" to join.
She feels nervous about new faces and is afraid of being embarrassed if she forgets names.
She misses physical activity but is worried about falling or being left out due to her slower pace
Key Pain Points During Service:
Upon arriving, Anna feels a bit overwhelmed but is reassured when a friendly staff member introduces her to another resident, Mary, who becomes her partner.
The exercise is adapted to different abilities, and Anna is encouraged to move at her own pace. However, she sometimes loses track of the steps and feels embarrassed.
There is music playing, which Anna enjoys, but she struggles to hear instructions over it.
She feels supported but still hesitates to speak up when confused.
Key Pain Points After Service:
She returns to her room feeling good, but by evening, she forgets most of what happened.
She isn’t sure if she’ll be invited back or if she is expected to sign up.
She wants to see Mary again but forgets her name by the next day and feels embarrassed asking.
Without reminders or follow-up, Anna gradually retreats into isolation again.
Project home
- When/where does the problem scenario start? Does it start with patient getting symptoms of dementia? Or do we assume that they already have dementia and that the problem scenario start with them getting lonely or being in need of the service we will provide?
Maybe a scenario could be:
Patient has dementia, they are sad and lonely, they want to talk to someone and they ask the nurse, the nurse gets frustrated after a while because they do not have the time or something and the patients are left feeling like a burden and more sad
100% my own work:
Key Pain Points Before Service:
Key Pain Points During Service:
Key Pain Points After Service:
Update for the current prototype (so remove things unrelated to schedule + confusion)