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Changes for page 4. Problem Scenario

Last modified by Lucia Serrano Ruber on 2025/03/27 15:58
From version 2.6
edited by Miriam Matsson
on 2025/02/20 14:45
Change comment: Added comment
To version 2.5
edited by Palina Yarmolenka
on 2025/02/20 14:37
Change comment: Edited comment

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1 -xwiki:XWiki.mmatsson
1 +xwiki:XWiki.pyarmolenka
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1 -xwiki:XWiki.mmatsson
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1 -100% my own work:
2 -
3 -==== **Key Pain Points Before Service:** ====
4 -
5 -* She wakes up feeling disoriented and unsure of the day’s schedule.
6 -* She forgets when group activities are offered or doesn't know if she is "allowed" to join.
7 -* She feels nervous about new faces and is afraid of being embarrassed if she forgets names.
8 -* She misses physical activity but is worried about falling or being left out due to her slower pace
9 -
10 -==== **Key Pain Points During Service:** ====
11 -
12 -* Upon arriving, Anna feels a bit overwhelmed but is reassured when a friendly staff member introduces her to another resident, Mary, who becomes her partner.
13 -* The exercise is adapted to different abilities, and Anna is encouraged to move at her own pace. However, she sometimes loses track of the steps and feels embarrassed.
14 -* There is music playing, which Anna enjoys, but she struggles to hear instructions over it.
15 -* She feels supported but still hesitates to speak up when confused.
16 -
17 -==== **Key Pain Points After Service:** ====
18 -
19 -* She returns to her room feeling good, but by evening, she forgets most of what happened.
20 -* She isn’t sure if she’ll be invited back or if she is expected to sign up.
21 -* She wants to see Mary again but forgets her name by the next day and feels embarrassed asking.
22 -* Without reminders or follow-up, Anna gradually retreats into isolation again.
Date
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1 -2025-02-20 14:45:26.297