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Changes for page 4. Problem Scenario

Last modified by Lucia Serrano Ruber on 2025/03/27 15:58
From version 2.5
edited by Palina Yarmolenka
on 2025/02/20 14:37
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To version 2.7
edited by Lucia Serrano Ruber
on 2025/02/24 12:22
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1 -xwiki:XWiki.pyarmolenka
1 +xwiki:XWiki.lserranoruber
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1 +The amount of patients with dementia is increasing every year, and care facilities have limited space and resources to provide the necessary help for persons with dementia (PwDs) who need it. For our specific case we are taking a hypothetical Dutch care facility as our setting. This care facility is suffering from staff shortages, they have a limited amount of nurses who themselves have a limited amount of time, energy, and patience when caring for their patients. Many nurses note that due to the staff shortages, they have to work longer and harder hours leading to them being unable to fully physically and mentally recover after a work day. This lowers their overall energy and patience, which in turn decreases the quality of care for the patients as the nurses can become more easily frustrated, careless, and/or forgetful.
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3 +PwDs often suffer from loneliness and feeling like a burden to their family before moving to a care home. They would like to have someone to talk to who is patient and understanding. In a care home, some of the nurses are there to keep the PwDs company throughout the day. However, the nurses have many other responsibilities and patients, so they are unable to spend as much time with the PwD as the PwD would like. Additionally, with the increased frustrations of the nurses, the time they spend with a PwD is of lower quality and might lead to higher frustrations, instead of calm and reassuring interactions, possibly leaving a PwD feeling like a burden, sad, and lonely. This is not an improvement from their feelings before being in a care home.
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5 +Let's take an example PwD, Margaret (see [[1.a.3: Personas>>sce202504:Main.sdf.Problem Scenario.1\.a\.3\: Personas.WebHome]])
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1 1  [[Feiten en cijfers over Verzorgingshuis>>url:https://www.zorgkaartnederland.nl/feiten-en-cijfers?subject=verzorgingshuis&page=pagina1]]
XWiki.XWikiComments[2]
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1 +xwiki:XWiki.mmatsson
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1 +100% my own work:
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3 +==== **Key Pain Points Before Service:** ====
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5 +* She wakes up feeling disoriented and unsure of the day’s schedule.
6 +* She forgets when group activities are offered or doesn't know if she is "allowed" to join.
7 +* She feels nervous about new faces and is afraid of being embarrassed if she forgets names.
8 +* She misses physical activity but is worried about falling or being left out due to her slower pace
9 +
10 +==== **Key Pain Points During Service:** ====
11 +
12 +* Upon arriving, Anna feels a bit overwhelmed but is reassured when a friendly staff member introduces her to another resident, Mary, who becomes her partner.
13 +* The exercise is adapted to different abilities, and Anna is encouraged to move at her own pace. However, she sometimes loses track of the steps and feels embarrassed.
14 +* There is music playing, which Anna enjoys, but she struggles to hear instructions over it.
15 +* She feels supported but still hesitates to speak up when confused.
16 +
17 +==== **Key Pain Points After Service:** ====
18 +
19 +* She returns to her room feeling good, but by evening, she forgets most of what happened.
20 +* She isn’t sure if she’ll be invited back or if she is expected to sign up.
21 +* She wants to see Mary again but forgets her name by the next day and feels embarrassed asking.
22 +* Without reminders or follow-up, Anna gradually retreats into isolation again.
Date
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1 +2025-02-20 14:45:26.297