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Changes for page 4. Problem Scenario

Last modified by Lucia Serrano Ruber on 2025/03/27 15:58
From version 2.5
edited by Palina Yarmolenka
on 2025/02/20 14:37
Change comment: Edited comment
To version 2.6
edited by Miriam Matsson
on 2025/02/20 14:45
Change comment: Added comment

Summary

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1 -xwiki:XWiki.pyarmolenka
1 +xwiki:XWiki.mmatsson
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1 +xwiki:XWiki.mmatsson
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1 +100% my own work:
2 +
3 +==== **Key Pain Points Before Service:** ====
4 +
5 +* She wakes up feeling disoriented and unsure of the day’s schedule.
6 +* She forgets when group activities are offered or doesn't know if she is "allowed" to join.
7 +* She feels nervous about new faces and is afraid of being embarrassed if she forgets names.
8 +* She misses physical activity but is worried about falling or being left out due to her slower pace
9 +
10 +==== **Key Pain Points During Service:** ====
11 +
12 +* Upon arriving, Anna feels a bit overwhelmed but is reassured when a friendly staff member introduces her to another resident, Mary, who becomes her partner.
13 +* The exercise is adapted to different abilities, and Anna is encouraged to move at her own pace. However, she sometimes loses track of the steps and feels embarrassed.
14 +* There is music playing, which Anna enjoys, but she struggles to hear instructions over it.
15 +* She feels supported but still hesitates to speak up when confused.
16 +
17 +==== **Key Pain Points After Service:** ====
18 +
19 +* She returns to her room feeling good, but by evening, she forgets most of what happened.
20 +* She isn’t sure if she’ll be invited back or if she is expected to sign up.
21 +* She wants to see Mary again but forgets her name by the next day and feels embarrassed asking.
22 +* Without reminders or follow-up, Anna gradually retreats into isolation again.
Date
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1 +2025-02-20 14:45:26.297