b. Design Scenario

Phase 1a Scenario: Populating the knowledgebase with information

Phase 1b Scenario: Conversing to add information to knowledgebase

Phase 2 Scenario: Familiarization with NAO

Phase 3 Scenario #1: Remembering relatives' information

Phase 3 Scenario #2: Preparing  relatives' visits

TODO:

for each scenario, describe:

• a pre-scenario prep for NAO
• The session itself with a conversation example (+ who initiates)
• post-scenario actions for NAO
• The impact on the subject

First draft:

Phase 1a: Populating the Knowledgebase with Information

Pre-Scenario Prep for NAO:

• The guardian inputs basic personal information, preferences, and significant historical data about the PwD and their relatives into NAO’s knowledgebase through an online survey.

Session with Conversation Example:

• Initiator: Guardian initiates by inputting data.
• Guardian: Inputs data about PwD’s routines, family members, hobbies, and personal history.
• NAO: Stores and categorizes the information for future reference.

Post-Scenario Actions for NAO:

• NAO organizes and confirms the information stored in its database.
• Sends a summary report to the guardian for verification.

Impact on the Subject:

• Customizes the interaction between NAO and the PwD based on personal data, enhancing personal relevance and engagement.

Phase 1b: Conversing to Add Information to Knowledgebase

Pre-Scenario Prep for NAO:

• Prepare NAO to ask open-ended questions to the PwD to gather more personal insights, hobbies, and preferences.

Session with Conversation Example:

• Initiator: NAO initiates conversation.
• NAO: “Can you tell me more about your favorite activities or any special memories with your family?”
• PwD: Shares stories or details.
• NAO: Records responses for future reference and personalization.

Post-Scenario Actions for NAO:

• NAO updates the knowledgebase with new information.
• Summarizes and shares the new insights with the guardian.

Impact on the Subject:

• Helps build a more detailed profile for personalized interaction. Enhances PwD’s engagement and sense of being understood.

Phase 2: Familiarization with NAO

Pre-Scenario Prep for NAO:

• Set NAO to introduce itself, describe its purpose, and gently encourage interaction.

Session with Conversation Example:

• PwD (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"
• PwD: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments, help you remember your family and friends, and even share some fun stories or music. Would you like to try something now?"
• PwD: "Yes, can you tell me about my family?"
• NAO: "Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"
• PwD: "Yes, please."
• NAO: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-Scenario Actions for NAO:

• NAO adapts its interaction style based on PwD’s responses.
• Reports interaction quality and duration to the guardian.

Impact on the Subject:

• Increases PwD’s comfort and familiarity with NAO. Enhances trust and engagement levels.

Phase 3 Scenario #1: Remembering Relatives’ Information

Pre-Scenario Prep for NAO:

• NAO retrieves specific information about relatives from the knowledgebase.

Session with Conversation Example:

• PwD (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"
• PwD: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments, help you remember your family and friends, and even share some fun stories or music. Would you like to try something now?"
• PwD: "Yes, can you tell me about my family?"
• NAO: "Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"
• PwD: "Yes, please."
• NAO: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-Scenario Actions for NAO:

• NAO updates the PwD’s memory recall status in the system.
• Notifies the guardian about progress or concerns.

Impact on the Subject:

• Aids memory recall and maintains family connections. Reduces feelings of isolation and improves mood.

Phase 3 Scenario #2: Preparing Relatives’ Visits

Pre-Scenario Prep for NAO:

• NAO accesses the schedule to identify upcoming visits and relevant visitor information.

Session with Conversation Example:

• Initiator: NAO initiates.
• NAO: “Betty, your son Kees is visiting this weekend. Do you have any questions about him?”
• PwD: "What does Kees do for a job?"
• NAO: "Kees works in finance at a firm called Picobello"

Post-Scenario Actions for NAO:

• TODO

Impact on the Subject:

• Enhances the sense of independence and capability in the PwD. Improves quality and comfort of family visits, benefiting both the PwD and their relatives.