b. Design Scenarios

Populating the knowledge base with information

Pre-scenario prep for NAO:

• The guardian inputs basic personal information, preferences, and significant historical data about the PwD and their relatives into NAO’s knowledge base through an online survey.

Session with conversation example:

• Initiator: Guardian initiates by inputting data.
• Guardian: Inputs data about PwD routines, family members, hobbies, and personal history.
• NAO: Stores and categorises the information for future reference.

Post-scenario actions for NAO:

• Organises and confirms the information stored in its database.
• Sends a summary report to the guardian for verification.

Impact on the PwD:

• Customises the interaction between NAO and the PwD based on personal data, enhancing personal relevance and engagement.

Conversing to add information to knowledge base

Pre-scenario Prep for NAO:

• Prepare NAO to ask open-ended questions to the PwD to gather more personal insights, hobbies, and preferences.

Session with conversation example:

• Initiator: NAO initiates conversation.
• NAO: “Can you tell me more about your favorite activities or any special memories with your family?”
• PwD: Shares stories or details.
• NAO: Records responses for future reference and personalization.

Post-scenario actions for NAO:

• NAO updates the knowledgebase with new information.
• Summarizes and shares the new insights with the guardian.

Impact on the PwD:

• Helps build a more detailed profile for personalized interaction. Enhances PwD engagement and sense of being understood.

Familiarization with NAO

Pre-scenario prep for NAO:

• Set NAO to introduce itself, describe its purpose, and gently encourage interaction.

Session with conversation example:

• PwD (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"
• PwD: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"
• PwD: "Yes, can you tell me about my family?"
• NAO: "Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"
• PwD: "Yes, please."
• NAO: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-scenario actions for NAO:

• NAO adapts its interaction style based on PwD responses.
• Reports interaction quality and duration to the guardian.

Impact on the PwD:

• Increases PwD comfort and familiarity with NAO. Enhances trust and engagement levels.

Preparation for a visit

Pre-scenario prep for NAO:

• NAO accesses the schedule to identify upcoming visits and relevant visitor information.

Session with conversation example:

• Initiator: NAO initiates.
• NAO: “Betty, your son Kees is visiting this weekend. Do you have any questions about him?”
• PwD: "What does Kees do for a job?"
• NAO: "Kees works in finance at a firm called Picobello"
• PwD: "Is there something I should ask him about when he is here?"
• NAO: "You reminded me earlier to mention his new apartment."

Post-scenario actions for NAO:

• Queries on the PwD experience of the visit and their emotional state.

Impact on the PwD:

• Enhances the sense of independence and capability in the PwD. Improves quality and comfort of family visits, benefiting both the PwD and their relatives.

Recalling memories

Pre-scenario prep for NAO:

• NAO retrieves specific information about relatives from the knowledgebase.

Session with conversation example:

• PwD (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with remember information about your friends and family. How are you feeling today?"
• PwD: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"
• PwD: "Yes, can you tell me about my family?"
• NAO: "Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"
• PwD: "Yes, please."
• NAO: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-scenario actions for NAO:

• Updates the PwD memory recall status in the system.
• Notifies the guardian about progress or concerns.

Impact on the PwD:

• Aids memory recall and maintains family connections. Reduces feelings of isolation and improves mood.