b. Design Scenario

Phase 1a: Populating the Knowledge Base with Information

Pre-Scenario Prep for NAO:

• The guardian inputs basic personal information, preferences, and significant historical data about the subject and their relatives into NAO’s knowledge base through an online survey.

Session with Conversation Example:

• Initiator: Guardian initiates by inputting data.
• Guardian: Inputs data about subject routines, family members, hobbies, and personal history.
• NAO: Stores and categorises the information for future reference.

Post-Scenario Actions for NAO:

• Organises and confirms the information stored in its database.
• Sends a summary report to the guardian for verification.

Impact on the Subject:

• Customises the interaction between NAO and the subject based on personal data, enhancing personal relevance and engagement.

Phase 1b: Conversing to Add Information to Knowledge Base

Pre-Scenario Prep for NAO:

• Prepare NAO to ask open-ended questions to the subject to gather more personal insights, hobbies, and preferences.

Session with Conversation Example:

• Initiator: NAO initiates conversation.
• NAO: “Can you tell me more about your favorite activities or any special memories with your family?”
• Subject: Shares stories or details.
• NAO: Records responses for future reference and personalization.

Post-Scenario Actions for NAO:

• NAO updates the knowledgebase with new information.
• Summarizes and shares the new insights with the guardian.

Impact on the Subject:

• Helps build a more detailed profile for personalized interaction. Enhances subject's engagement and sense of being understood.

Phase 2: Familiarization with NAO

Pre-Scenario Prep for NAO:

• Set NAO to introduce itself, describe its purpose, and gently encourage interaction.

Session with Conversation Example:

• Subject (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"
• Subject: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"
• Subject: "Yes, can you tell me about my family?"
• NAO: "Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"
• Subject: "Yes, please."
• NAO: Continues to provide information and engages the subject in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-Scenario Actions for NAO:

• NAO adapts its interaction style based on subject's responses.
• Reports interaction quality and duration to the guardian.

Impact on the Subject:

• Increases subject's comfort and familiarity with NAO. Enhances trust and engagement levels.

Phase 3 Scenario #1: Remembering Relatives’ Information

Pre-Scenario Prep for NAO:

• NAO retrieves specific information about relatives from the knowledgebase.

Session with Conversation Example:

• Subject (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"
• Subject: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"
• Subject: "Yes, can you tell me about my family?"
• NAO: "Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"
• Subject: "Yes, please."
• NAO: Continues to provide information and engages the subject in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-Scenario Actions for NAO:

• Updates the subject's memory recall status in the system.
• Notifies the guardian about progress or concerns.

Impact on the Subject:

• Aids memory recall and maintains family connections. Reduces feelings of isolation and improves mood.

Phase 3 Scenario #2: Preparing Relatives’ Visits

Pre-Scenario Prep for NAO:

• NAO accesses the schedule to identify upcoming visits and relevant visitor information.

Session with Conversation Example:

• Initiator: NAO initiates.
• NAO: “Betty, your son Kees is visiting this weekend. Do you have any questions about him?”
• Subject: "What does Kees do for a job?"
• NAO: "Kees works in finance at a firm called Picobello"

Post-Scenario Actions for NAO:

• Queries on the subject's experience of the visit and their emotional state.

Impact on the Subject:

• Enhances the sense of independence and capability in the subject. Improves quality and comfort of family visits, benefiting both the subject and their relatives.