1. Environments

The operational demands describe the current practice as it is, i.e. without the envisioned technology. For the operational demands, SCE prescribes as main components the stakeholders and their characteristics (including their values), and the problem description and analysis thereof. A problem scenario provides a short storyline to illustrate the way in which stakeholders experience the problem. To obtain a clear overview of the problem, it needs to be analysed: what are the causes of the problem? Can the problem be broken down into smaller problems? And what type of problems are related to this problem yet beyond the scope of the current problem description?