Changes for page Inclusive Design

Last modified by Clara Stiller on 2022/03/30 14:51

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1 -**Main Goal of inclusive design**: make system accessible and usable to as many people as (reasonably) possible
2 -**
3 -How to achieve this:**
4 -* consider disabilities already in your design process
5 -* optimize the system for the specific user with specific needs
6 -* for evaluation broaden the participant group: diverse, great variety
7 -What to avoid:
8 -* make assumptions about your users (using stereotyping, patronising attitudes and/or language, stigmatizing and incorrect terminology)
9 -instead: ask people how they like to be referred to
10 -* design and test with "healthy users" (only university students)
11 -instead: involve people from target group eg. by doing a focus group/ mutual learning or design workshops, involve them from earliest stages
12 -consider effort, that is time consuming and the specialised knowledge that the design requires.
13 -
14 -Different kind of disability grouped by their frequency in occurrence:
15 -1. Permanent: Cognitive disability
16 -1. Temporary: Learning, drugs, distress
17 -1. Situational: Interruption, distraction
18 -
19 -disabilities grouped by their cause:
20 -1. perceptual
21 -blind, deaf, partially sighted --> use close captioning, support for screenreaders
22 -1. motor
23 -limited or no use of limb(s), use of mobility assistance --> provide physical accessibility (eg. no stairs)
24 -1. cognitive
25 -dementia, down syndrome, autism, neurodiversity --> communication needs and preferences
26 -1. social and economic factors
27 -money, culture, environment --> affordable design, fit in life and environment
28 -
29 -
30 -**Accessibility**
31 -* is related to usability
32 -* all users should have equivalent experience
33 -* inclusive design also beneficial to all users
34 -* universal design
35 -
36 -Different kind of access:
37 -1. direct
38 -system is accessible without assistance
39 -1. indirect
40 -system is accessible with an EXISTING assistive technology (e.f. screen readers)
41 -
42 42  Inclusive design addresses:
43 43  * Social aspects (e.g., manners)
44 44  * Cognitive processes (e.g., memory)
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45 45  * Affective processes (e.g., trust)
46 46  * Perceptual/ motor skills (e.g., tremor)
47 47  
48 -----
49 49  
50 -**Examples:**
51 51  
52 -VESSEL support
53 -Virtual Environment to Support Societal participation Education of Low-literates
54 -* disability/ problem:
55 -** Low-Literates, that have problems in reading media and instructions, filling out forms, financial management, ...
56 -** leads to shame in isolation of that person
57 -** stagnating general development
58 -* solution:
59 -** personal learning environment to exercise practical situations
60 -** Embodied Conversational Agent (ECA) that guides the learning process to improve learner's self-efficacy
61 -** practice general situations (e.g. Citizen's office) and useful tasks (e.g. filling out forms)
62 -** comprehensive learning support: combination of social, cognitive and effective support supports improvement of self-efficacy
63 -ECA tries to motivate and encourage the user to do the tasks
64 -Is understanding, when the user has difficulties
65 -complements
66 66  
67 67  
68 -Exoskeleton design
69 -* during the evaluation of an exoskeleton, they found out that lots of difficulties occured due to diversity:
70 -** man <-> woman
71 -** person sitting in wheelchair <-> healthy person
72 -* women had pain using the exoskeleton, that men didn't have
73 -* lessons learned: involve user form the earliest stages in your design, not only in the evaluation
74 74  
75 -
76 -----
77 -Inclusive Design in the SALLe Project:
78 -
79 -Since our robot is made to be used by people with dementia we have to consider the following possible disabilities:
80 -* cognitive disability
81 -** memory
82 -** orientation -> wandering
83 -* motor
84 -** limited endurance, strength, range of motion (due to old age)
85 -** use of mobility assistance ("Rollator")
86 -* slow movement and processing of environment, speech etc.
87 -* difficulties in seeing: especially small things, reading screens (Varifocal glasses)
88 -* difficulties in hearing: high frequencies, silent speech/ sounds
89 -
90 -of course, there can be several other disabilities that are not related to old age or dementia.
91 -
92 -How to address these disabilities and make our robot accessible to them:
93 -* cognitive disability:
94 -
95 -* motor
96 -** no need, since pepper is also kind of "disabled" in motion and can't handle stairs:D
97 -** pepper can be used without motions, pressing buttons etc.
98 -
99 -* slow movement and processing of environment, speech etc.:
100 -** reduce speed of peppers speech (there is a toolbar to lower the speed)
101 -** use easy language
102 -** underline what has been said by showing images on the tablet. Don't switch the images to fast
103 -** wait long enough for response
104 -* difficulties in seeing:
105 -** use large images in high quality
106 -** good lightning of tablet
107 -* difficulties in hearing:
108 -** slow speech
109 -** loud (but be careful with the amplitude of music, since to loud music can be stressful)
110 -** good pronunciation of words