Inclusive Design

Inclusive design is a design process in which a product, service, or environment is designed to be usable for as many people as possible, particularly groups who are traditionally excluded from being able to use an interface or navigate an environment. Wikipedia

The objective of inclusive design is to make artifacts accessible to and used by as many people as possible in a wide variety of situations.

For our case, it is necessary to have a universal design that is inclusive to a variety of people that may have different handicaps:

1. Perceptual

• Blind
• Partially sighted
• Deaf

2. Motor

• Limited motion
• No use of limbs
• Use of mobility assistance

3. Cognitive

• Dementia
• Down's Syndrome
• Autism

There is no generic "disabled user". Creating different personas and scenarios helped us to consider a more robust user.

Our design was already made for people with dementia. However, this lecture and the feedback from the presentation of the previous week helped us to consider two more general cases:

Deaf patient

Use of redundant information leveraging both audio and visual channels of communications between Pepper and the PwD

Price

Need to do the maths, because it might be that Pepper's cost averages out.

We paid additional details to not make wrong assumptions about our users. By not stereotyping, not patronising or stigmatising the patients.

-> Examples?