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Wiki source code of 2. Stakeholders

Last modified by Deniz Cetin on 2025/11/09 23:16
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1 **Stakeholders and Communication**
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3 **Direct: **Residents like Alice, primary caregivers, activities coordinator, family.
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5 **Indirect: **Care home administrator, physiotherapist, GP, data protection officer, IT support, vendor service, regulator/insurer, other residents nearby.
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7 **Core values and tensions:**
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9 * Autonomy vs safety: resident choice can conflict with fall risk or hydration schedules.
10 * Connection vs efficiency: preserving human interaction while reducing workload.
11 * Privacy vs personalization: richer profiles enable better prompts but increase data sensitivity.
12 * Family reassurance vs caregiver discretion: families want notifications, caregivers want control of messaging tone and timing.
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14 **Communication loops:**
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16 * Robot prompts resident and logs outcomes.
17 * Caregiver dashboard reviews adherence and refusals.
18 * Family receives weekly summaries, not live surveillance, unless resident opts in.
19 * Exceptions escalate to nurse in charge. Data protection officer audits access quarterly.
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21 **Value stories:**
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23 * As a law enforcement agent, I want the robot to keep the patient in a safe environment, where it will not need assistance from law enforcement.
24 * As a dementia patient, I want to have meaningful conversations with others that don't revolve around my disease, to support my need for interpersonal connections.
25 * As a dementia patient, I want my physical well-being to be kept in check, so that I can perform my daily activities.
26 * As a dementia patient, I want to be able to decide what I do each day, so that I feel in control of my life (autonomy).
27 * As a dementia patient, I want my dementia to worsen at a much slower rate, or not worsen at all if possible.
28 * (((
29 As a dementia patient, I want to trust myself when making decisions, so that I feel in control of my life (autonomy).
30 )))
31 * (((
32 As a caregiver, I want my workload to be alleviated.
33 )))