2. Stakeholders

Stakeholders and Communication

Direct: Residents like Alice, primary caregivers, activities coordinator, family.

Indirect: Care home administrator, physiotherapist, GP, data protection officer, IT support, vendor service, regulator/insurer, other residents nearby.

Core values and tensions:

• Autonomy vs safety: resident choice can conflict with fall risk or hydration schedules.
• Connection vs efficiency: preserving human interaction while reducing workload.
• Privacy vs personalization: richer profiles enable better prompts but increase data sensitivity.
• Family reassurance vs caregiver discretion: families want notifications, caregivers want control of messaging tone and timing.

Communication loops:

• Robot prompts resident and logs outcomes.
• Caregiver dashboard reviews adherence and refusals.
• Family receives weekly summaries, not live surveillance, unless resident opts in.
• Exceptions escalate to nurse in charge. Data protection officer audits access quarterly.

Value stories:

• As a law enforcement agent, I want the robot to keep the patient in a safe environment, where it will not need assistance from law enforcement.
• As a dementia patient, I want to have meaningful conversations with others that don't revolve around my disease, to support my need for interpersonal connections. 
• As a dementia patient, I want my physical well-being to be kept in check, so that I can perform my daily activities.
• As a dementia patient, I want to be able to decide what I do each day, so that I feel in control of my life (autonomy).
• As a dementia patient, I want my dementia to worsen at a much slower rate, or not worsen at all if possible.

• As a dementia patient, I want to trust myself when making decisions, so that I feel in control of my life (autonomy).

• As a caregiver, I want my workload to be alleviated.