Changes for page b. Design Scenarios

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	1	+=== Phase 1a: Populating the Knowledge Base with Information ===
	2	+
	3	+**Pre-Scenario Prep for NAO:**
	4	+
	5	+* The guardian inputs basic personal information, preferences, and significant historical data about the PwD and their relatives into NAO’s knowledge base through an online survey.
	6	+
	7	+**Session with Conversation Example:**
	8	+
	9	+* **Initiator**: Guardian initiates by inputting data.
	10	+* **Guardian**: Inputs data about PwD routines, family members, hobbies, and personal history.
	11	+* **NAO**: Stores and categorises the information for future reference.
	12	+
	13	+**Post-Scenario Actions for NAO:**
	14	+
	15	+* Organises and confirms the information stored in its database.
	16	+* Sends a summary report to the guardian for verification.
	17	+
	18	+**Impact on the PwD:**
	19	+
	20	+* Customises the interaction between NAO and the PwD based on personal data, enhancing personal relevance and engagement.
	21	+
	22	+=== Phase 1b: Conversing to Add Information to Knowledge Base ===
	23	+
	24	+**Pre-Scenario Prep for NAO:**
	25	+
	26	+* Prepare NAO to ask open-ended questions to the PwD to gather more personal insights, hobbies, and preferences.
	27	+
	28	+**Session with Conversation Example:**
	29	+
	30	+* **Initiator**: NAO initiates conversation.
	31	+* **NAO**: “Can you tell me more about your favorite activities or any special memories with your family?”
	32	+* **PwD**: Shares stories or details.
	33	+* **NAO**: Records responses for future reference and personalization.
	34	+
	35	+**Post-Scenario Actions for NAO:**
	36	+
	37	+* NAO updates the knowledgebase with new information.
	38	+* Summarizes and shares the new insights with the guardian.
	39	+
	40	+**Impact on the PwD:**
	41	+
	42	+* Helps build a more detailed profile for personalized interaction. Enhances PwD engagement and sense of being understood.
	43	+
	44	+=== Phase 2: Familiarization with NAO ===
	45	+
	46	+**Pre-Scenario Prep for NAO:**
	47	+
	48	+* Set NAO to introduce itself, describe its purpose, and gently encourage interaction.
	49	+
	50	+**Session with Conversation Example:**
	51	+
	52	+* **PwD (initiates)**: Approaches NAO and asks,// "Hello, who are you?"//
	53	+* **NAO**: Responds warmly, //"Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"//
	54	+* **PwD**: //"I'm okay, thank you. What can you help me with?"//
	55	+* **NAO**~:// "I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"//
	56	+* **PwD**~:// "Yes, can you tell me about my family?"//
	57	+* **NAO**: //"Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"//
	58	+* **PwD**: //"Yes, please."//
	59	+* **NAO**: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.
	60	+
	61	+**Post-Scenario Actions for NAO:**
	62	+
	63	+* NAO adapts its interaction style based on PwD responses.
	64	+* Reports interaction quality and duration to the guardian.
	65	+
	66	+**Impact on the PwD:**
	67	+
	68	+* Increases PwD comfort and familiarity with NAO. Enhances trust and engagement levels.
	69	+
	70	+=== Phase 3 Scenario #1: Remembering Relatives’ Information ===
	71	+
	72	+**Pre-Scenario Prep for NAO:**
	73	+
	74	+* NAO retrieves specific information about relatives from the knowledgebase.
	75	+
	76	+**Session with Conversation Example:**
	77	+
	78	+* **PwD (initiates)**: Approaches NAO and asks, //"Hello, who are you?"//
	79	+* **NAO**: Responds warmly, //"Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"//
	80	+* **PwD**~:// "I'm okay, thank you. What can you help me with?"//
	81	+* **NAO**: //"I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"//
	82	+* **PwD**~:// "Yes, can you tell me about my family?"//
	83	+* **NAO**: //"Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"//
	84	+* **PwD**: //"Yes, please."//
	85	+* **NAO**: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.
	86	+
	87	+**Post-Scenario Actions for NAO:**
	88	+
	89	+* Updates the PwD memory recall status in the system.
	90	+* Notifies the guardian about progress or concerns.
	91	+
	92	+**Impact on the PwD:**
	93	+
	94	+* Aids memory recall and maintains family connections. Reduces feelings of isolation and improves mood.
	95	+
	96	+=== Phase 3 Scenario #2: Preparing Relatives’ Visits ===
	97	+
	98	+**Pre-Scenario Prep for NAO:**
	99	+
	100	+* NAO accesses the schedule to identify upcoming visits and relevant visitor information.
	101	+
	102	+**Session with Conversation Example:**
	103	+
	104	+* **Initiator**: NAO initiates.
	105	+* **NAO**: “Betty, your son Kees is visiting this weekend. Do you have any questions about him?”
	106	+* **PwD**: "What does Kees do for a job?"
	107	+* **NAO**: "Kees works in finance at a firm called Picobello"
	108	+
	109	+**Post-Scenario Actions for NAO:**
	110	+
	111	+* Queries on the PwD experience of the visit and their emotional state.
	112	+
	113	+**Impact on the PwD:**
	114	+
	115	+* Enhances the sense of independence and capability in the PwD. Improves quality and comfort of family visits, benefiting both the PwD and their relatives.