b. Design Scenarios

Populating the knowledge base with information

Pre-scenario prep for NAO:

• The guardian inputs basic personal information, preferences, and significant historical data about the PwD and their relatives into NAO’s knowledge base through an online survey.

Session with conversation example:

• Initiator: Guardian initiates by inputting data.
• Guardian: Inputs data about PwD routines, family members, hobbies, and personal history.
• NAO: Stores and categorises the information for future reference.

Post-scenario actions for NAO:

• Organises and confirms the information stored in its database.
• Sends a summary report to the guardian for verification.

Impact on the PwD:

• Customises the interaction between NAO and the PwD based on personal data, enhancing personal relevance and engagement.

Conversing to add information to knowledge base

Pre-scenario Prep for NAO:

• Prepare NAO to ask open-ended questions to the PwD to gather more personal insights, hobbies, and preferences.

Session with conversation example:

• Initiator: NAO initiates conversation.
• NAO: “Can you tell me more about your favorite activities or any special memories with your family?”
• PwD: Shares stories or details.
• NAO: Records responses for future reference and personalization.

Post-scenario actions for NAO:

• NAO updates the knowledgebase with new information.
• Summarizes and shares the new insights with the guardian.

Impact on the PwD:

• Helps build a more detailed profile for personalized interaction. Enhances PwD engagement and sense of being understood.

Familiarization with NAO

Pre-scenario prep for NAO:

• Set NAO to introduce itself, describe its purpose, and gently encourage interaction.

Session with conversation example:

• PwD (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with your daily tasks and keep you company. How are you feeling today?"
• PwD: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"
• PwD: "Yes, can you tell me about my family?"
• NAO: "Of course! Your daughter, Mary, loves to garden and your grandson, Alex, has just started school. Would you like to know more about what they've been up to?"
• PwD: "Yes, please."
• NAO: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-scenario actions for NAO:

• NAO adapts its interaction style based on PwD responses.
• Reports interaction quality and duration to the guardian.

Impact on the PwD:

• Increases PwD comfort and familiarity with NAO. Enhances trust and engagement levels.

Preparation for a visit

Pre-scenario prep for NAO:

• NAO accesses the schedule to identify upcoming visits and relevant visitor information.

Session with conversation example:

• Initiator: NAO initiates.
• NAO: “Betty, your son Kees is visiting this weekend. Do you have any questions about him?”
• PwD: "What does Kees do for a job?"
• NAO: "Kees works in finance at a firm called Picobello"
• PwD: "Is there something I should ask him about when he is here?"
• NAO: "You reminded me earlier to mention his new apartment."

Post-scenario actions for NAO:

• Queries on the PwD experience of the visit and their emotional state.

Impact on the PwD:

• Enhances the sense of independence and capability in the PwD. Improves quality and comfort of family visits, benefiting both the PwD and their relatives.

Recalling memories

Pre-scenario prep for NAO:

• NAO retrieves specific information about relatives from the knowledgebase.

Session with conversation example:

• PwD (initiates): Approaches NAO and asks, "Hello, who are you?"
• NAO: Responds warmly, "Hi there! I'm NAO, your assistant. I'm here to help you with remember information about your friends and family. How are you feeling today?"
• PwD: "I'm okay, thank you. What can you help me with?"
• NAO: "I can remind you about your appointments and help you remember your family and friends. Would you like to try something now?"
• PwD: "Yes, could you give me some nice memories about me and my son."
• NAO: "Of course! You and your son Alex share many meaningful memories together. For example when you went out camping by the lake in the summers. You both set up the tent together and grilled marshmallows when the sun had gone down.Those are still some of his most cherised summer memories. Don't you find that memory magical, too?"
• NAO: Continues to provide information and engages the PwD in a conversation about their family members, maintaining a gentle and supportive tone throughout.

Post-scenario actions for NAO:

• Updates the PwD memory recall status in the system.
• Notifies the guardian about progress or concerns.

Impact on the PwD:

• Aids memory recall and maintains family connections. Reduces feelings of isolation and improves mood.