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Wiki source code of b. Design Scenario

Version 2.1 by Michaël Grauwde on 2023/03/27 01:25
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1 __Conceptual Scenario__
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3 Our conceptual scenario revolves around our member of the public attempting to communicate their position with the conversational agent.
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5 **Example: **As the situation reaches more chaotic stages, one of our members of the public is in dire straits. They are struggling to text the conversational agent and communicate their position with it. In this manner, as they struggle to text the agent, or send a voice note, there is a widget next to the text box which allows the sharing of their location. They can share their live location which will communicate this directly with the emergency services and save the last known location of them if their internet is interrupted. They can also simply share their location once or share their location once every 5 minutes to keep the emergency services up to date with their location.
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7 __Problem Scenario__
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9 In a situation prior to the conversational agent's public release, Francien may be unable to conduct the emergency services as the telephone lines with the operators could be overwhelmed. As such, there is a longer wait time for Francien to get help and she becomes more at risk and more stressed about her situation. She can also take more risky decisions in approaching her scenario that can put herself and others at risk.
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11 __Concrete Scenario & Design Scenario__
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13 **Sharing Your Location**
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15 Francien van der Feest is stuck in her apartment during a flood and needs to share her information with the conversational agent to let the emergency services know where she is. She is not sure that her internet and the data services of the telecommunications service will hold up. She is not very savvy using her phone and computer, but she has downloaded the app to receive updates and communication from the government in the case of an emergency.
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17 In doing so, Francien decides that the best plan for her is to stay in her apartment for now as she is on the second floor, so she decides to share her current location with the conversational agent. [1] Here she is directed by the conversational agent to click the widget next to the text box which has a pin. [2] Upon clicking this pin, she is able to make three choices: 1. sharing her live location. 2. sharing her current location. 3. sharing her location every 5 minutes.
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19 [3] She chooses to share her current location and that information is sent to the emergency services.
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21 **Some notes to the scenario**
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23 Some problems with this scenario may arise in Francien's navigation towards the location sharing widget as she is not so tech savvy. So this can lead to a technical mishap which is something to keep in mind for our designers as they design the widget but also the overall architecture of the conversational agent.