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Changes for page Step 4: Claims

Last modified by Mark Neerincx on 2023/04/13 12:17
From version 2.2
edited by Michaël Grauwde
on 2023/03/27 03:42
Change comment: There is no comment for this version
To version 3.1
edited by Michaël Grauwde
on 2023/03/27 03:47
Change comment: There is no comment for this version

Summary

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4 4  
5 5  //Measurements//
6 6  )))|(% style="width:222px" %)For each positive and negative effect listed in step 3, describe how you could evaluate (measure) whether they actually occur.|(% style="width:286px" %)(((
7 -**__1. __**The efficiency of the evacuation or of communication could be evaluated by how quickly emergency responses are dispatched to the those requiring help.
7 +**__1. __**The evaluation of the conversational agent's effect can come from individuals having deliberations without the conversational agent versus with the conversational agent. This could allow us to see if more ideas were generated or if deliberation went smoothly.
8 8  
9 -**__2. __**The effectiveness of the communication could be analysed in a similar manner. But in times of chaos and distress, a conversational agent could simply ask the user, "if they understand the information". While this could allow for an easy answer for the engineers or authorities in charge of the conversational agent, it may be difficult to communicate this information in chaotic times.
9 +**__2. __**The reflection could be analysed by doing interviews or conducting surveys with participants and asking them how they felt before and after they engaged with the conversational agent. In this manner, we can see if the user was able to reflect on their opinions and values than before they engaged with the agent.
10 10  
11 -**__3. __**Relieving stress in this situation could be by the conversational agent putting the citizen in contact with a human operator on the end of the police or other emergency services that can walk them through the situation in which they find themselves.
12 -
13 13  **__The impact of the negative effects__**
14 14  
15 15  **__1. __**A miscommunication between the conversational agent and the citizen could be analysed by the lagging time in which emergency services were dispatched to the citizen requiring help. Furthermore, this could also be seen by the lack of understanding in the text communicated by the citizen on the end of the conversational agent.