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Wiki source code of Step 1: Use Case

Version 4.3 by Michaël Grauwde on 2023/03/27 03:41
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3 |**Topic**|(% style="width:294px" %)**Question**|(% style="width:348px" %)**Answer**
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5 [[image:1.png]]
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7 //Stakeholders//
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9 What users/stakeholders are involved in your use case?
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11 (if there are many, choose 3 max to focus on)
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13 Please add the name, age, gender, and one hobby
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15 (i.e. a first step towards the identification of personas).
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17 The stakeholders considered here are the municipalities, the police and the citizens.
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19 As an example, we will be taking policewoman Jannike, government worker Helen and resident Rolf.
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21 Jannike is a woman who is 32 years old and her hobby is climbing.
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23 Helen is a woman who is 60 and her hobbies are running and swimming.
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25 Rolf is a man and his hobbies include gardening.
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28 [[image:3.png]]
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30 //Stakeholders' goal//
31 )))|(% style="width:294px" %)What do these people want to achieve?|(% style="width:348px" %)(((
32 **Jannike: **It’s Jannike’s 5th year on the job and she is coming into her role as a policewoman. She is 32 years old.
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34 Importantly for Jannike is that she is comfortable in her job but is very ambitious and aims to be the chief of the Rotterdam police force in the future. Currently, she is in charge of implementing disaster responses. She oversees technology development inside of the Rotterdam police. Outside of her work, Jannike loves to spend time in the outdoors, climbing mountains, swimming in lakes. She loves being a daredevil.
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36 **Helen: **For Helen, she has just turned 60 and has been working for the Rotterdam municipality for around 26 years now. Helen has had to adjust to the new technology that has been coming into the municipality but has always been a bit tech averse. In this manner, Helen works on disaster responses but is less trustworthy of the new technology being used. Outside of work, she loves to spend time with her children and in particular her grandchildren and enjoys playing with them and introducing them to new things in life.
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38 **Rolf: **Rolf is a homeowner and spends the majority of his time taking care of his family as he works from home; and is 45 years old. Rolf is a marketer and works for a large multinational. This affords him the freedom to work from home for the majority of time.
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41 [[image:2.png]]
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43 //Values and motivation//
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45 Why do these people want to achieve this?
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47 * What are the main drivers?
48 * Which values are relevant (e.g., fairness, equality, autonomy, …)?
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50 Jannike is driven by responsibility.
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53 Helen is driven by autonomy.
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56 Rolf is driven by the need to be free.
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61 [[image:4.png]]
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63 //Role, task and context//
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65 What is humans' role in the overall task performance or activities? (e.g., think about the responsibilities)
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67 What are the main tasks or activities of these people?
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69 (Note that the roles, tasks or activities of humans can change due to the introduction of new technology)
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71 Which context factors have a major effect on the performance or activities?
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73 The role of the human's in the performance of the task, on the side of the citizen is to provide the conversational agent with the necessary information for it to make a decision regarding the human's values.
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75 The main tasks of these people is to have productive discussions on the use of AI systems in Dutch society.
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77 The context factors that can have a major effect on the performance is that it is possible that information will be received either online or in a workshop. This can result ini vastly different results due to differences in concentration levels.
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