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Wiki source code of Step 1: Use Case

Version 3.1 by Michaël Grauwde on 2023/02/28 10:46
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3 |**Topic**|(% style="width:294px" %)**Question**|(% style="width:348px" %)**Answer**
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5 [[image:1.png]]
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7 //Stakeholders//
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9 What users/stakeholders are involved in your use case?
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11 (if there are many, choose 3 max to focus on)
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13 Please add the name, age, gender, and one hobby
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15 (i.e. a first step towards the identification of personas).
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17 The stakeholders considered here are the municipality, the police and the citizens.
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19 As an example, we will be taking policewoman Jannike, government worker Helen and resident Rolf.
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21 Jannike is a woman who is 32 years old and her hobby is climbing.
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23 Helen is a woman who is 60 and her hobbies are running and swimming.
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25 Rolf is a man and his hobbies include gardening.
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28 [[image:3.png]]
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30 //Stakeholders' goal//
31 )))|(% style="width:294px" %)What do these people want to achieve?|(% style="width:348px" %)(((
32 **Jannike: **It’s Jannike’s 5th year on the job and she is coming into her role as a policewoman. She is 32 years old.
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34 Importantly for Jannike is that she is comfortable in her job but is very ambitious and aims to be the chief of the Rotterdam police force in the future. Currently, she is in charge of implementing disaster responses. As part of her task, she is in charge of the conversational agent and overseeing its development.
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36 **Helen: **For Helen, she has just turned 60 and has been working for the Rotterdam municipality for around 26 years now. Helen has had to adjust to the new technology that has been coming into the municipality but has always been a bit tech averse. In this manner, Helen works on disaster responses but is less trustworthy of the new technology being used. Helen wants to become more knowledgable in technology so she can help the municipality more.
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38 **Rolf: **Rolf enjoys his job but also wishes he would have more freedom to spend with his family which a higher position or working as a more part-time employee or freelancer would allow.
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41 [[image:2.png]]
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43 //Values and motivation//
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45 Why do these people want to achieve this?
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47 * What are the main drivers?
48 * Which values are relevant (e.g., fairness, equality, autonomy, …)?
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50 Jannike is driven by responsibility.
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53 Helen is driven by autonomy.
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56 Rolf is driven by the need to be free.
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61 [[image:4.png]]
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63 //Role, task and context//
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65 What is humans' role in the overall task performance or activities? (e.g., think about the responsibilities)
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67 What are the main tasks or activities of these people?
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69 (Note that the roles, tasks or activities of humans can change due to the introduction of new technology)
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71 Which context factors have a major effect on the performance or activities?
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73 The role of the human's in the performance of the task, on the side of the citizen is to provide the conversational agent with the necessary information of their impending situation.
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75 While the role of the police and the municipality is to communicate and if necessary dispatch help to the affected areas.
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77 In the case of the police and the municipality, the main tasks or activities that they have is a priori to create a responsible response initiative to disaster situations. And in situations of crisis, their duty is to communicate that information in a responsible and efficient manner to the affected citizens.
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79 If the citizen is in a position of immense distress, then there may not be any possibility for them to communicate with the conversational agent is a manner of depth. As such, that context could have a major impact on the communication of the citizens.
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