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Changes for page Step 1: Use Case

Last modified by Mark Neerincx on 2023/04/13 12:02
From version 2.1
edited by Michaël Grauwde
on 2023/02/24 18:10
Change comment: There is no comment for this version
To version 4.2
edited by Michaël Grauwde
on 2023/03/27 02:08
Change comment: There is no comment for this version

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14 14  
15 15  (i.e. a first step towards the identification of personas).
16 16  )))|(% style="width:348px" %)(((
17 -The stakeholders considered here are the municipality, the police and the citizens.
17 +The stakeholders considered here are the municipalities, the police and the citizens.
18 18  
19 19  As an example, we will be taking policewoman Jannike, government worker Helen and resident Rolf.
20 20  
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31 31  )))|(% style="width:294px" %)What do these people want to achieve?|(% style="width:348px" %)(((
32 32  **Jannike: **It’s Jannike’s 5th year on the job and she is coming into her role as a policewoman. She is 32 years old.
33 33  
34 -Importantly for Jannike is that she is comfortable in her job but is very ambitious and aims to be the chief of the Rotterdam police force in the future. Currently, she is in charge of implementing disaster responses. As part of her task, she is in charge of the conversational agent and overseeing its development.
34 +Importantly for Jannike is that she is comfortable in her job but is very ambitious and aims to be the chief of the Rotterdam police force in the future. Currently, she is in charge of implementing disaster responses. She oversees technology development inside of the Rotterdam police. Outside of her work, Jannike loves to spend time in the outdoors, climbing mountains, swimming in lakes. She loves being a daredevil.
35 35  
36 -**Helen: **For Helen, she has just turned 60 and has been working for the Rotterdam municipality for around 26 years now. Helen has had to adjust to the new technology that has been coming into the municipality but has always been a bit tech averse. In this manner, Helen works on disaster responses but is less trustworthy of the new technology being used. Helen wants to become more knowledgable in technology so she can help the municipality more.
36 +**Helen: **For Helen, she has just turned 60 and has been working for the Rotterdam municipality for around 26 years now. Helen has had to adjust to the new technology that has been coming into the municipality but has always been a bit tech averse. In this manner, Helen works on disaster responses but is less trustworthy of the new technology being used. Outside of work, she loves to spend time with her children and in particular her grandchildren and enjoys playing with them and introducing them to new things in life.
37 37  
38 -**Rolf: **Rolf enjoys his job but also wishes he would have more freedom to spend with his family which a higher position or working as a more part-time employee or freelancer would allow.
38 +**Rolf: **Rolf is a homeowner and spends the majority of his time taking care of his family as he works from home; and is 45 years old. Rolf is a marketer and works for a large multinational. This affords him the freedom to work from home for the majority of time.
39 39  )))
40 40  |(((
41 41  [[image:2.png]]
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70 70  
71 71  Which context factors have a major effect on the performance or activities?
72 72  )))|(% style="width:348px" %)(((
73 -
73 +The role of the human's in the performance of the task, on the side of the citizen is to provide the conversational agent with the necessary information of their impending situation.
74 +
75 +While the role of the police and the municipality is to communicate and if necessary dispatch help to the affected areas.
76 +
77 +In the case of the police and the municipality, the main tasks or activities that they have is a priori to create a responsible response initiative to disaster situations. And in situations of crisis, their duty is to communicate that information in a responsible and efficient manner to the affected citizens.
78 +
79 +If the citizen is in a position of immense distress, then there may not be any possibility for them to communicate with the conversational agent is a manner of depth. As such, that context could have a major impact on the communication of the citizens.
74 74  )))