Project home2. Stakeholders
Stakeholders for the guidance robot:
The value stories will be written on the form: As a <stakeholder> I want <function> to support <value> [1]
Direct Stakeholders:
PwD, people with dementia (our two personas):
Maria
Maria wants to go walking on her own. She has light dementia and diabetes and can get confused navigating her environment on her own. Maria also likes knitting as a hobby and enjoys sometimes practicing her hobby outside, but feels unsafe when she goes outside alone. Therefore, she wants to have somebody that goes with her and motivates her to do so.
Value story: Maria, as a person with dementia, wants to be able to regularly go to the care center garden without the help of a person to support her independence, autonomy, and mental health and strengthen her relationship with her grandchildren (taking them to the park by herself, with the help of the technology).
The values our design supports for Maria are mainly the value of autonomy and independence. By this, we mean that her autonomy and her ability to be independent of caregivers or family members increases with the presence of our design, since by walking with the robot she no longer has to wait for a human to be available to help her, which might mean that she can go walking more often and more on her own schedule, instead of having to fit the schedule of a caregiver or family member. Since she is afraid to go completely on her own, the robot is of great help in making her feel like she is doing it more independently, but still with some supervision that can make her feel safe. This also ties into the concept of independence in connection to her family. With the help of our design, she is able to also take her grandchildren outside with her and can feel like she is able to participate in that experience with them also, without supervision from another person, only by the robot.
Bob
Bob is 80 and has anger issues and likes to collect coins, has Korsakoff syndrome. He likes to go into the care center garden to do some light exercise, which tends to improve his emotional regulation. He, however, struggles with getting out of the house on his own and usually needs some encouragement and assistance. Once he is in the garden he ends up really enjoying himself. Bob unfortunately also tends to not always be nice to caretakers as his emotions can sometimes get the best of him.
Value story: Bob, as a person with Korsakoff, wants to be able to go to the care center garden for some movement and to support the regulation of his emotions.
The values our design supports for Bob are quite similar to the ones of Maria, where autonomy and independence play a key role. For Bob, it is also empowering to be able to go outside and move around without having to wait for a caregiver. Since he finds it difficult to motivate himself to leave the house the robot aids him in making these first few steps and decisions, which end up with him managing to go outside and enjoying himself. Therefore it is also possible to conclude that the robot supports the value of health or movement, by motivating residents like Bob to go outside and do some light exercise this way.
Indirect Stakeholders:
Caretakers at the elderly care facility.
Daphne
Daphne generally has a lot to do at the center so smaller tasks of less importance can perhaps save time. Some patients have more complicated medical needs that require more attention and more time than needs like a resident wanting to go on a walk. But, Daphne feels that these needs cannot go ignored either and feels bad when she, more often than not, has to prioritize completing other tasks over, for example, bringing a resident outside and spending some time with them. For residents like Bob who has no relatives, there is even bigger pressure in this regard, since there is no other person who might take over this duty sometimes.
Value story: As a caregiver, I want to have more time for more complicated tasks that require human attention, to support my performance and efficiency.
In connection to specific personas like Bob, the value story could be: As a caregiver, I want Bob to be able to enjoy his exercises when he needs them and not on my schedule, to support him in managing his anger by himself and protecting my own mental health on occasion.
Therefore, the values supported by our design for Daphne are mainly performance and efficiency in her daily work life. With the help of the robot, it is possible for Daphne to prioritize tasks differently, without feeling like she is neglecting certain needs of the residents. She is able to trust that the robot will visit and bring outside the residents from time to time and that they are safe with the guidance of the technology, while she focuses on more difficult issues that require human attention. This increases her performance and efficiency and also hopefully brings down stress levels. In terms of specific residents, like Bob, it might be beneficial for Daphne to not always have to be the one who has to take him outside and perhaps take the hit of his difficult emotions. It is important to remember however that the robot will not remove human-assisted walks (since the aim of the technology is never to replace a certain human interaction, but more so aid it). This will therefore not remove the need to spend time with residents in the garden but reduce the amount of times a week that Daphne needs to do so.
Family members of PwD
Sarah and Laura (Maria's daughters) [2]
Value story: As a family member, I want to give Maria the opportunity to move around more independently and visit the care center garden on her own, to support the trust that Maria is in good care and is content.
Maria's daughters, Sarah and Laura, both have children that require more of their attention and time. Laura has recently had her first child and her newborn son is therefore taking up a lot of her attention. She is also tired from long days of caring for the baby and does not always have the energy or time to take her mother outside. Sarah has two children and is a single mother, which also takes a lot of her time. The technology supports Sarah and Laura being able to have more time to care for their children while being sure that Maria is in good care and is safely able to enjoy her time in the garden. This is again not going to remove Sarah and Laura from taking Maria on a walk entirely, but also supports freeing up a bit of time that can be put on other things. This way Sarah and Laura can instead focus on spending quality time with their mother, instead of feeling stressed about satisfying certain needs of hers.
Lisa and Hannah (Maria's granddaughters) [
- ICT-department
Value story: As a person in the ICT department, I want to implement my knowledge, and provide help and tools to support residents/caregivers ability to safely and effectively use new technology.
- Other actors in traffic
Value story: As a person who also participates in traffic, I want to safely navigate the streets and not get distracted, to help support me calmly and safely arrive at my destination.