Step 1: Use Case

Version 6.2 by Mark Neerincx on 2023/02/20 12:29

  

TopicQuestionAnswer

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Stakeholders

What users/stakeholders are involved in your use case?

(if there are many, choose 3 max to focus on)

Please add the name, age, gender, and one hobby

(i.e. a first step towards the identification of personas).

John; 84; Male; Football on TV; Alcoholic dementia; Lonely

Maria; 72; Female; Knitting; Diabetic;

Mohammed; 95; Male; Making candy; Severe alzheimer's

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Stakeholders' goal

What do these people want to achieve?

John: Be able to repair his own electronics.

Maria: Go to the park by her self again.

Mohammed: Make candy for all children and remember their favourites.

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Values and motivation

Why do these people want to achieve this?

  • What are the main drivers?
  • Which values are relevant (e.g., fairness, equality, autonomy, …)?

John: Makes him feel capable and useful. Self-efficacy; autonomy

Maria: Makes her feel independent and 'normal'. Autonomy; Self-efficacy; Independence.

Mohammed: Keep good relationship with family. Be active part of family/grand-kids. Autonomy; Self-efficacy; Love.

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Role, task and context

What is humans' role in the overall task performance or activities? (e.g., think about the responsibilities)

What are the main tasks or activities of these people?

(Note that the roles, tasks or activities of humans can change due to the introduction of new technology)

Which context factors have a major effect on the performance or activities?

John: Analyze what is broken. Understand what is broken. Order new parts. Fix it (safely). Don't electrocute himself. 

Maria: Caregiver for herself. Remember route. Watch traffic. 

Mohammed: Remember children. Think about recipes. Remember favourites. Make candy