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Last modified by Mathieu Jung-Muller on 2022/04/04 13:52

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edited by Mathieu Jung-Muller
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edited by Sneha Lodha
on 2022/04/04 00:25
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Author
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1 -XWiki.Mathieu
1 +XWiki.snehalodha
Content
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331 331  
332 332  
333 333  === System Assessment ===
334 -
335 335  **Task Guidance Assessment**
336 336  [[System assessment, task guidance questions, interactive version>>https://pietro99.github.io/SCE/graphs/first_questionnaire_1.html]]
337 337  The results of the system questionnaire will be divided into four different group with similar questions in each group. This is done to improve the readability of the results and provide a more indepth analysis of various aspects of the system setup.
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403 403  Table 3: Results of Wilcoxon Rank-Sum statistical test on task guidance subset of system assessment for people who like vs. dislike gardening
404 404  
405 405  
406 -**Accomplishment and Autonomy Assessment**
407 -[[System assessment, accomplishment and autonomy subset, interactive version>>https://pietro99.github.io/SCE/graphs/first_questionnaire_2.html]]
405 +[[System assessment, second subset of questions, interactive version>>https://pietro99.github.io/SCE/graphs/first_questionnaire_2.html]]
408 408  [[image:group2.svg]]
409 -Figure 3: Graphical representation of results for accomplishment and autonomy subset of the system assessment, with results shown for people who like vs. dislike gardening, along with the average of the sample.
410 410  
411 -The second group, namely the accomplishment and autonomy subset has questions concerning the sense of control and accomplishment felt during the task by the participants. The participants on average responded between slightly agree and agree that completing the task was a good accomplishment and that they felt in control while doing it and a bit lower for the statement "I feel like I have accomplished it myself" suggestingthat it is possible for the participants to feel like Pepper is responsible, at least partially, for the accomplishment of the task.
412 -
413 413  {{html}}
414 414  <!DOCTYPE html>
415 415  <html>
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434 434  </head>
435 435  <body>
436 436  
432 +<h5>Wilcoxon Rank-Sum test</h5>
437 437  <h6><i>H0</i>: The distribution of answers from people who like gardening and people who do not like gardening is the same.</h6>
438 438  
439 439  <table>
440 440   <tr>
441 - <th><i>Wilcoxon Rank-Sum results </i></th>
437 + <th>test results </th>
442 442   <th>I feel like completing the task was a good accomplishment.</th>
443 443   <th>I feel like I accomplished it myself.</th>
444 444   <th>I felt in control of what I had to do.</th>
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462 462  </html>
463 463  {{/html}}
464 464  
465 -Table 4: Results of Wilcoxon Rank-Sum statistical test on accomplishment and autonomy subset of system assessment for people who like vs. dislike gardening
461 +The sense of accomplishment is slightly higher for people who like gardening that for those who do not. It is globally around slightly agree.
462 +An interesting fact to notice is that participants who do not like gardening felt more in control of what they had to do.
466 466  
467 467  
468 -The sense of accomplishment is slightly higher for people who like gardening that for those who do not. It is globally around slightly agree. An interesting fact to notice is that participants who do not like gardening felt more in control of what they had to do.
469 -
470 -
471 -**Negative Experiences Assessment**
472 -[[System assessment, negative experiences subset, interactive version>>https://pietro99.github.io/SCE/graphs/first_questionnaire_3.html]]
465 +[[System assessment, third subset of questions, interactive version>>https://pietro99.github.io/SCE/graphs/first_questionnaire_3.html]]
473 473  [[image:group3.svg]]
474 -Figure 4: Graphical representation of results for negative experiences subset of the system assessment, with results shown for people who like vs. dislike gardening, along with the average of the sample.
475 475  
476 -The third group, namely negative experiences subset is used to group together questions that measure negative feeling experiences with Pepper. The results show that the participants on average answered between slightly disagree and disagreed. This suggests that Pepper was not frustrating for most people but only for a small fraction of the participants.
477 -
478 478  {{html}}
479 479  <!DOCTYPE html>
480 480  <html>
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499 499  </head>
500 500  <body>
501 501  
492 +<h5>Wilcoxon Rank-Sum test</h5>
502 502  <h6><i>H0</i>: The distribution of answers from people who like gardening and people who do not like gardening is the same.</h6>
503 503  
504 504  <table>
505 505   <tr>
506 - <th><i> Wilcoxon Rank-Sum results </i></th>
497 + <th>test results </th>
507 507   <th>I felt annoyed by Pepper.</th>
508 508   <th>I felt frustrated by the task.</th>
509 509   <th>I felt pressured by Pepper.</th>
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527 527  </html>
528 528  {{/html}}
529 529  
530 -Table 5: Results of Wilcoxon Rank-Sum statistical test on negative experiences subset of system assessment for people who like vs. dislike gardening
531 -
532 -
533 533  The participants globally disagree that the presence of Pepper annoyed, frustrated or pressured them. Those who like gardening actually had a bit more negative feelings regarding the presence of Pepper than those who dislike gardening.
534 534  
535 535  
536 -**Social Assessment**
537 -[[System assessment, social subset, interactive version>>https://pietro99.github.io/SCE/graphs/first_questionnaire_4.html]]
524 +[[System assessment, fourth subset of questions, interactive version>>https://pietro99.github.io/SCE/graphs/first_questionnaire_4.html]]
538 538  [[image:group4.svg]]
539 -Figure 5: Graphical representation of results for social subset of the system assessment, with results shown for people who like vs. dislike gardening, along with the average of the sample.
540 540  
541 -The fourth and final group addresses a social subset and is utilized for assessing Pepper's social presence and trustworthiness as felt by the participants. The two statements used are "Pepper cared about helping me" and "I would trust Pepper with more important activities". The responses were on average slightly above the neutral level.
542 -
543 543  {{html}}
544 544  <!DOCTYPE html>
545 545  <html>
... ... @@ -564,11 +564,12 @@
564 564  </head>
565 565  <body>
566 566  
551 +<h5>Wilcoxon Rank-Sum test</h5>
567 567  <h6><i>H0</i>: The distribution of answers from people who like gardening and people who do not like gardening is the same.</h6>
568 568  
569 569  <table>
570 570   <tr>
571 - <th><i>Wilcoxon Rank-Sum results</i></th>
556 + <th>test results </th>
572 572   <th>Pepper cared about helping me.</th>
573 573   <th>I would trust Pepper with more important activities.</th>
574 574   </tr>
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589 589  </html>
590 590  {{/html}}
591 591  
592 -Table 5: Results of Wilcoxon Rank-Sum statistical test on social subset of system assessment for people who like vs. dislike gardening
593 -
594 594  This graph shows that the trust in Pepper was highly dependent on whether the participants enjoyed the activity or not.
595 595  
596 596  == Discussion ==
597 597  
598 -=== Evaluation key properties ===
599 -
600 -* Reliability: The evaluation is reliable. One could replicate the exact same experiment with other participants.
581 +* Reliability: The evaluation is reliable. One could replicate the same experiment with other patients.
601 601  * Validity: This evaluation is not really valid. Our feasible evaluation does not have the corresponding target group, and is of a much smaller scope compared to our ideal evaluation. We cannot test all our claims.
602 -* Biases: The evaluation has large biases. This is discussed more in detail in the limitations where different bias factors are explained.
583 +* Biases: The evaluation has large biases. This is discussed more in detail in the limitations where the different bias factors are explained.
603 603  * Scope: The evaluation can be generalized to a larger scope, although with a lot of care, since the evaluation is not fully valid.
604 -* Ecological validity: The evaluation is partially valid in terms of influence from the environment. The affect assessment questionnaire is the same before and after the activity, with the same environment, so the environment is technically not involved in this. However, the system assessment questionnaire does rely on some elements from the environment.
585 +* Ecological validity: The evaluation is partially valid in terms of influence from the environment. The affect assessment questionnaire is the same before the activity and after, with the same environment, so the environment is technically not involved in this. However, the system assessment questionnaire does rely on some elements from the environment.
605 605  
606 -=== Results discussion ===
587 +**Affect assessment questionnaire**
607 607  
608 -As detailed in the results section, the mood of the participants slightly improved between before and after the activity.
609 -However, based on the Wilcoxon test, the results have only a small significance. Most notably, the significant improvements are only that the participants on average felt more content and less tired. This can be explained by the fact that they enjoyed and got motivated by the activity, but it could also simply be the case of participating in an experiment and testing out the stuff we had prepared for them. Because the participants are not our target group, and although there is a slightly significant result, we cannot really conclude that our activity really is the cause for the mood improvement. More participants and, potentially, control groups would be required to validate the results.
589 +We analyzed the participants' moods before and after the interaction with Pepper in order to be able to observe positive and negative changes that are caused by the interaction with Pepper. the results showed that, in general, there is a slight increase in positive moods and a slight decrease in negative moods. The Wilcoxon Signed-rank demonstrated that the only statistically significant change happened for contentness and tiredness based on a p-value threshold of 0.05.
610 610  
611 -In terms of task guidance, the answers are mostly around slightly agree. This means Pepper's impact was quite positive for the participants. Furthermore, participants generally agree that Pepper was easy to understand. This is a good result, but needs to be nuanced: our participants are Masters students so they are probably more used to robots than the average person, thus giving a positive bias in this question.
591 +It is often the case that PwDs have to perform tasks that are not enjoyable for them such as taking medicines or performing routine activities. In order to analyze the difference in the mood change between people who liked the activity and people who didn't we divided into two groups and performed a Wilcoxon Rank-Sum test. The results show that only the contentness mood shows a statistically significant difference between the two groups.
592 +This confirms that PwDs can potentially benefit from a boost of energy from interacting with Pepper and, if the activity is enjoyable, a general improvement in contentness as well.
612 612  
613 -For the accomplishment and autonomy part, the answers are around slightly agree. Participants who like gardening have a slightly better feeling of accomplishment. However, participants who dislike gardening felt more in control. This may be explained by the fact that they are less proactive in the activity because they enjoy it less, so Pepper telling them the task is enough for them. On the other side, participants who like gardening may want to go faster and see Pepper as an unnecessary control.
594 +**system questionnaire**
614 614  
615 -In terms of negative experiences, the answers are between slightly disagree and disagree. This means Pepper did not cause by herself the participants to experience negative feelings, which is already a great result. The participants who like gardening answered a bit lower than those who dislike. This may be explained by the same reason as for the previous part.
596 +We divided the results from the system questionnaire into 4 separate groups containing similar questions as illustrated by the 4 different graphs above.
616 616  
617 -Both results for the accomplishment and autonomy part and the negative experiences part are to be taken with extreme care. Since the participants do not have dementia, their attitude towards the activity is most likely very different than for people affected by dementia.
598 +The first group contains questions aimed at measuring how easy and pleasant was the activity when being guided by Pepper. The responses for this group are around the slightly agree line, a bit higher for the "Pepper was easy to understand" statement and a bit lower for the "I enjoyed the task more than if I had had to do it alone".
618 618  
619 -Regarding social assessment, the participants barely agree that Pepper cared about helping them. This may be caused by the fact that most of them are Computer Science and/or SCE class students. Such students are very conscious that Pepper is nothing more than the behaviour we implemented. Some participants even tried to find edge cases to test the answers of Pepper. It would be very useful to conduct the same experiment on average people randomly chosen to see whether the answers are the same. If they are, then that would be a good point to improve.
620 -Finally, still in terms of social assessment, whether the participants would trust Pepper with more important activities greatly depends on whether they like gardening or not, which highlights the importance of having specific tasks for the specific patients.
600 +The second group has questions concerning the sense of control and accomplishment felt during the task by the participants. The participants on average responded between slightly agree and agree that completing the task was a good accomplishment and that they felt in control while doing it and a bit lower for the statement "I feel like I have accomplished it myself" suggesting
601 +that it is possible for the participants to feel like Pepper is responsible, at least partially, for the accomplishment of the task.
621 621  
603 +The third group is used to group together questions that measure negative experiences with Pepper. The results show that the participants on average answered between slightly disagree and disagreed. This suggests that Pepper was not frustrating for most people but only for a small fraction of the participants.
622 622  
623 -=== Observations ===
605 +The fourth and final group is for assessing Pepper's social presence and trustworthiness as felt by the participants. The two statements used are "Pepper cared about helping me" and "I would trust Pepper with more important activities". The responses were on average slightly above the neutral level.
624 624  
625 -We also made some observations while monitoring the evaluation sessions.
626 -Although it did not necessarily reflect in the questionnaires, some participants still found Pepper frustrating or annoying. This was often due to Pepper's speech recognition functions. For instance, a participant would say a positive answer and get into the negative loop because Pepper understood their "yep" as "nope".
627 -We also noticed that participants had some difficulties interacting with Pepper in the beginning. Specifically, and although we did mention it to them, they very often spoke while the eyes were not blue. Since Pepper was not listening, they often got confused and did not know what to do. Most often, they simply repeated their answer, and then it worked. Sometimes, we had to remind them about the blue eyes. Usually, after a couple of steps of the activity, they got used to it. Overall, the ease of interaction with Pepper greatly improved over time.
607 +We performed a statistical test for the system questionnaire to see if the difference between the "like gardening" group and the "dislike gardening" group is significant in any of the questions. The results didn't show any statistical significance with the exception of the question "I would trust Pepper with more important activities" which showed that people who liked gardening were more likely to trust Pepper with more important activities.
628 628  
609 +**observations**
629 629  
611 +Despite having on average good results, some participants still found Pepper frustrating or annoying. In order to understand what could have caused that we analyzed the video of the interaction and the feedback from the participants. We observed that when a participant felt frustrated was often due to Pepper's limitation. For example, sometimes Pepper would start listening too late missing part of the participant's answer. It is also common for the participant to say a word that Pepper is not able to understand which can result in the participant being stuck in a loop during the conversation which can be frustrating. We notice that in most of the experiments the experience and the ease of the interaction with Pepper improved as the participant learned how to interact with Pepper.
630 630  
631 631  
632 632  
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634 634  
635 635  
636 636  
619 +
620 +
621 +
637 637  == Conclusions ==
638 638  
639 639  The results from the mood questionnaire seem to support our claims CL10: the PwD feels reassured and CL11: the PwD feels content.