Inclusive Design

It is necessary to have a universal design that is inclusive to a variety of people that may have different handicap:
- Perceptual

• Blind
• Deaf
  - Motor

- Cognitive
*Dementia
*Down's syndrome
*Autism

There is no generic "disabled user". Creating different personas and scenarios helped us to consider a more robust user.

Our design was already made for people with dementia. However, this lecture and the feedback from the presentation of the previous week helped us to consider two more general cases:

Deaf patient

Use of redundant information leveraging both audio and visual channels of communications between Pepper and the PwD

Price

Need to do the maths, because it might be that Pepper cost averages out.

We paid additional details to not making wrong assumptions about our users. By not stereotyping, not patronising or stigmatising the patients.

-> Examples?